Shipping policy
Shipping Policy
1. Order Processing Time All orders are processed within [e.g., 1–3] business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
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Standard Shipping: [Estimated delivery time, e.g., 5–7 business days]
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Express Shipping: [Estimated delivery time, e.g., 2–3 business days]
Delivery delays can occasionally occur due to external factors beyond our control (weather, carrier delays, etc.).
3. Shipment Confirmation & Order Tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes Surnelia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damaged or Lost Items If you received your order damaged, please contact us at [Insert your support email address] within [e.g., 48 hours] of delivery. Please save all packaging materials and damaged goods before filing a claim.
6. Shipping Restrictions We currently ship to [List countries or regions]. We do not ship to P.O. boxes at this time.